On booking online or signing our booking form when making reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions (which constitutes the entire agreement between you and us). By accepting, you certify that you are an adult (At least 18 years old) with full legal authority to enter into this agreement for yourself and on behalf of all accompanying passengers on your reservation. The services to be provided are those referred to in your booking confirmation invoice.
This terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes.
Continuing to use our travel service after a change has been made is your acceptance of those changes.
In this Terms and Conditions, the words “Passenger” or “Customer” or “Client” refer to you, the person who agrees to book, purchase, travel on a tour, including any accompanying minors, and all of the passenger’s heirs, successors in interest and personal representatives. “Company” or the term “We” or “Us” refer to Swallow (SWALLOW VIET NAM TOURIST JOINT STOCK COMPANY)
 
1. BOOKING STATUS
All services described in the detailed itineraries will be booked after receiving your approval and confirmation of the proposal.
 
2. DEPOSIT & FINAL PAYMENT
You are required to pay a deposit of 25% of the total package cost for your booking to be confirmed (please note that increased deposit requirements may be applied for some trips).
Except as otherwise agreed by Swallow, the final payment or the balance is required 45 days before departure. If the final payment is not paid on or before the due date, Swallow we reserve the right to treat your booking as cancelled.
If your booking is made within 45 days (1 months) to the customer’s arrival date then the full amount is required at the time of booking.
Except as otherwise agreed by Swallow, Client’s payment shall be made by cash or credit card.
 
3. CANCELLATIONS:
3.1 Cancellation by the traveler
(+) If you cancel some or all portions of your booking, cancellation fees will be applied. The effective date of cancellation will be the date the Company receives written notification. The cancellation charge to the clients is described as follows:
More than 30 days before arrival: NO cancellation charge.
More than 15 days prior to departure: We will retain the deposit
14 - 10 days prior to departure: 30% of the Tour price is forfeited
9 - 05 days prior to departure: 50% of the Tour price is forfeited
Less than 05 days prior to departure: 100 % of the Tour price is forfeited
For the avoidance of doubt, because there are some suppliers (airlines, hotels, and cruise companies) have cancellation policies that are different from those of Vietnam Must See Travel, the cancellation charge may, at our discretion, be adjusted accordingly.
(+) Cancellation of Extra Services
For additional hotel nights and other extra services booked in connection with the planed itinerary (reservation), cancellations will be charged as follows:
More than 15 days prior to the service, the extra fee will be refunded fully
14 - 5 days prior to the service: 50% of the price is forfeited
Less than 5 days prior to the service: 100% of the price is forfeited (Unless we can negotiate otherwise with the hotel or other suppliers)
 
3.2 Cancellation by Swallow
We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned trip. If we cancel your trip, you can transfer the amounts paid to an alternate departure date or alternatively receive a full refund (not included the bank transfer fee or any third party’s service charge). In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, and travel insurance excess or non-refundable flights.
(*) For this particular clause, you are advised to have the mentioned cases covered by your own travel insurance.
 
4. CLAIMS & REFUND OF UNUSED SERVICES
No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the Tour prices but not utilized by the Tour member.
For claims to be considered, they must be received in writing by Vietnam Must See Travel within 30 days of the termination of the program and be accompanied by supporting documentation.
Any adjustment considered will be based on the actual price of the services involved and not on a per diem basis. Swallow will not accept any liability for claims that are not received within 30 days of the termination of your travel program.
 
5. OBLIGATIONS OF THE CLIENTS
The Customer is obliged to check their travel documentation to ensure that the dates are correct and should notify Swallow immediately of any errors or omissions
It is the responsibility of the Customer to ensure that their travel documentation is in order, e.g. passport and visa
Where the Customer does not arrive on the agreed date for the Tour, Swallow is entitled to treat the Tour as having been cancelled by the Customer
The Customer agrees to abide by instructions given by Swallow ‘s  crew and agrees to indemnify the Company against any loss or injury suffered as a result of failing to comply with Crew instructions
Customer agrees not to damage accommodation and should such damage arise, agrees to pay the owner for the price of repair or replacement of same.