Swallow Travel

We make your holidays memorable
POSITION: Tour guide

LOCATION: Hanoi, HCMC, Hoi An, Hue, Sapa
 
RATIONALE:
Tour guides are crucial factor for tourists to get a safe, meaningful and fascinating touring experience. 
 
RESPONSIBILITIES
  • Make the tourists feel as part of your family
  • Prepare and collect tour documents including tour itinerary, feedback form, suppliers’ contacts and other related requirements for the tour.
  • Study, research and recheck all required information related to the tour destinations.
  • Personally reconfirm all services that are part of the itinerary with partners and suppliers, such as restaurants, transport, hotels, and drivers
  • Welcome, pick up tourists at airport, hotels or at agreed places
  • Provide professional information, explain about destinations, tour route, country facts, and local traditions. Always be entertaining, calm and make tourist feel safe, relaxed and amused.

KNOWLEDGE, SKILLS AND ABILITIES
  • Extensive knowledge of Vietnamese history, culture and tradition
  • Excellent skills in communication, time management and people management
  • Ability to do thorough research
  • Good crisis resolution
  • Good customer service skills
  • Knowledge of a third language is an asset
  • Work independently and be a good team player

QUALIFICATIONS AND EXPERIENCE
  • Fluent in Vietnamese.
  • Efficient communicator in English/French/German or other second language
  • Strong knowledge about destinations and general knowledge of the country
  • Undergraduate degree, specialized in Tourism would be an advantage
  • Tour Guide certification
  • If you are interested in this position, please email us your CV and attach a scan of your International Tour Guide certificate (card) to Thuong Nguyen [info@swallowtravel.com]


Ms Thuong Ms Jenny

Ms Jenny +84911411028

Ms Thuong +84972050808