THIS IS IMPORTANT INFORMATION please take your time to read the following terms and conditions before booking a trip with us.
We run our tours everyday that means we are "always available" except Vietnamese New Year - Tet holiday. If you can only travel during Tet holiday, please contact us before booking the tour through our website.
Itineraries can be changed as a result of the uncontrollable weather conditions. In case of hotels, or Halong Bay cruises, being full booked or if they are under renovation, we will change the hotels and Halong Bay cruises to similar standard option.
2. DEPOSIT & FINAL PAYMENT
You are required to pay a non-refundable deposit of 50% for your booking to be confirmed (Please note that special deposit requirements are applied for some trips). If your booking is made within 30 days of the departure date then the full amount is payable at the time of booking. For long vacation packages, we will require a 70% deposit of the total amount to process your booking. The remaining amount could be paid when we meet on arrival at hotel in Hanoi or pay us in advance before starting your tour, as per your discretion. Deposit payment can be settled by wire transfer, credit card authorization letter, credit card through payment link or through Paypal/Onepay.
3. CANCELLATION POLICY
Cancellation by the customer
If you cancel some or all portions of your booking, cancellation fees will be applied. The effective date of cancellation will be the date receiving written notification. The cancellation charge will be deducted as follows:
- More than 90 days before arrival: 30% of the deposit
- More than 60 days prior to departure: 50% of the deposit
- 30 - 60 days prior to departure: 60% of the deposit
- 21 - 29 days prior to departure: 80% of the deposit
- Less than 21 days prior to departure: 100% of the deposit
All these cancellation fees stem from the cancellation policies of our suppliers (airlines, hotels, and cruise companies). If there is any change in the cancellation policies of our suppliers, the cancellation charges may, at our discretion, be adjusted accordingly.
have cancellation policies that are different from those of Swallow Travel, the cancellation charge may, at our discretion, be adjusted accordingly. In some special cases, we are flexible to change travel dates for you without surcharge, so please contact us for further information.
If the tour is cancelled by Swallow Travel, we will get you a full refund(by PayPal/cash only). Please note " Itineraries can be changed as a result of the uncontrollable weather conditions. In case of hotels, or Halong Bay cruises, being full booked or if they are under renovation, we will change the hotels and Halong Bay cruises to similar standard option."
Cancellation refund is only valid for the services organized by Swallow Travel. Other services organized by you are NOT refundable.
We highly recommend purchasing the international travel insurance for all trips. Travel insurance allows you to seek reimbursement if you are forced to cancel your trip for unforeseeable reasons, or if you need to cover medical help, emergency transport, and/or theft or accidental damage while traveling.