THIS IS IMPORTANT INFORMATION please take your time to read the following terms and conditions before booking a trip with us.
We run our tours everyday that means we are "always available" except Vietnamese New Year - Tet holiday. If you can only travel during Tet holiday, please contact us before booking the tour through our website.
Itineraries can be changed as a result of the uncontrollable weather conditions. In case of hotels, or Halong Bay cruises, being full booked or if they are under renovation, we will change the hotels and Halong Bay cruises to similar standard option.
The prices mentioned in this edition are examples of applicable prices, valid for the indicated period of time and until the new prices are presented. The price must be indicated by the travel agent to the customer at the time of the registration. The prices exclusively include the described services in our programs and tables of prices.
The prices do not include charges and fees applied by the distributor travel agent, the complementary insurances, the services applying before the registration at the departure airport, the services applying on the way back after the end of the trip and/or after registration at the airport, the possible transit nights in case of flight problems, tips and other personal expenses, private transportation not included in the package trip, extra excursions, meals and drinks if not included in the program. Any other trips or excursions not included in the trip must be submitted to the approval of Swallow Travel and engage to additional charges.
The customer can give the contract to someone else if this new customer satisfies the same conditions (same means of accommodation, same trip, same number of passengers, children in the same age). The customer must inform the travel agent of his decision by written letter. The change of customer may occur complementary administrative charges.
REVISIONS OF PRICES
The mentioned prices are definitive except in the following cases:
In case of modification of the prices because of the cases mentioned above, Swallow Travel reserves the right to modify the prices as following:
- Fluctuation of the transportation costs, especially in regards to the petroleum price,
- Fluctuation of the taxes linked to the offered services such as the landing taxes, boarding taxes,
- Fluctuation of the exchange rates.
- The fluctuation of the petroleum price will be integrally included in our prices,
- If the customer has already booked the excursion or services offered by Swallow Travel, the prices will stay unchanged.
3. BOOKING AND PAYMENT
You are required to pay a non-refundable deposit of 50% for your booking to be confirmed (Please note that special deposit requirements are applied for some trips). If your booking is made within 30 days of the departure date then the full amount is payable at the time of booking. For long vacation packages, we will require a 80% deposit of the total amount to process your booking. The remaining amount could be paid when we meet on arrival at hotel or pay us in advance before starting your tour, as per your discretion. Deposit payment can be settled by wire transfer, credit card authorization letter, credit card, debit card through payment link or through Paypal.
4. CANCELLATION POLICY
All cancellation from the customer arise additional charges as follows:
If you cancel some or all portions of your booking, cancellation fees will be applied. The effective date of cancellation will be the date receiving written notification. The cancellation charge will be deducted as follows:
- More than 30 days prior to departure: 100% of the deposit
- 14 - 29 days prior to departure: 80% of the tour price
- Less than 14 days prior to departure: 100% of the tour price
All these cancellation fees stem from the cancellation policies of our suppliers (airlines, hotels, and cruise companies). If there is any change in the cancellation policies of our suppliers, the cancellation charges may, at our discretion, be adjusted accordingly.
In some special cases, we are flexible to change travel dates for you without surcharge, so please contact us for further information.
CHANGES BY THE CUSTOMER PRIOR TO DEPARTURE:
A modification of booking by the customer won’t lead to complementary charges in the following cases:
- Increase of the number of pax,
- Increase of the number of services,
- Change of hotel, without a change of the departure date for a trip of a price at least equal to the initial trip price. In case of a change arising during the trip, the supplementary charges will be directly paid at this time.
CANCELLATION BY THE ORGANIZER:
If the tour is cancelled by Swallow Travel, we will get you a full refund(by PayPal/cash only). Please note " Itineraries can be changed as a result of the uncontrollable weather conditions. In case of hotels, or Halong Bay cruises, being full booked or if they are under renovation, we will change the hotels and Halong Bay cruises to similar standard option."
Cancellation refund is only valid for the services organized by Swallow Travel. Other services organized by you are NOT refundable.
FLIGHT AND TRAIN TRANSPORTATION:
Unused tickets during the trip won’t be reimbursed.
Swallow Travel is not responsible in case of personal items lost or forgotten during the times of transportation.
Swallow Travel is not responsible in case of independent problems to the transportation supplier.
Swallow Travel is not responsible in case of default records:
In case of these occurring issues, customer cannot claim any reimbursement.
- When the customer presents invalid booking number
- When the customer does not present his/her booking number necessary to the trip
We highly recommend purchasing the international travel insurance for all trips. Travel insurance allows you to seek reimbursement if you are forced to cancel your trip for unforeseeable reasons, or if you need to cover medical help, emergency transport, and/or theft or accidental damage while traveling.